Splash Coins™ Responsible Social Play & Player Safety Policy – United States Edition

Version 2.1 | Effective: 3.4.2025

1. Statement of Commitment

Splash Coins™ is committed to delivering a safe, transparent, and enjoyable digital gaming experience aligned with the principles of responsible social play. In the United States, we adhere to the Federal Trade Commission (FTC) Act, state consumer protection laws, and digital safety standards outlined by behavioral health and gaming industry authorities.

We recognize the risks associated with prolonged digital gameplay and are proactive in fostering a community built on self-regulation, personal control, and ethical design.

2. Applicability & Legal Jurisdiction

This policy applies to all users physically located within the United States or accessing the Splash Coins™ platform through U.S. domains or networks. It is binding across:
– Mobile and desktop platforms;
– Integrated or white-labeled applications;
– Customer service touchpoints;
– Affiliate or partner channels operating within U.S. territory.

State-specific requirements supplement this policy and are incorporated by reference where required by applicable state law. Users must comply with both this policy and any additional state-specific requirements applicable to their jurisdiction.

3. Age Requirements & U.S. Verification Standards

Access to the Splash Coins™ platform is restricted to individuals who:
– Are at least 18 years of age or the age of majority in your respective state at the time of account creation;
– Have not misrepresented their identity, date of birth, or location;
– Have completed any required age verification processes, including third-party document verification if deemed necessary.

In accordance with COPPA (Children’s Online Privacy Protection Act), minors under 13 years of age are strictly prohibited from creating or using any Splash Coins™ account. Violations may be reported to the FTC or other authorities.

 We reserve the right to:
– Suspend accounts suspected of falsified information;
– Request government-issued identification;
– Report criminal misrepresentation or access by minors.

4. Player Control Tools & Voluntary Protections

To support self-regulation, we offer the following U.S.-compliant controls:

 4.1 Purchase Limits

 Users may set soft or hard limits on daily, weekly, or monthly in-platform purchases.
– Soft limits trigger warnings but allow overrides with confirmation;
– Hard limits are non-overridable and enforce strict ceilings.
Limit increases are subject to a mandatory 7-day waiting period.

 4.2 Play Duration Alerts

Session timers notify players when they have been active beyond configurable thresholds (e.g., 1 hour, 2 hours).

 4.3 Voluntary Account Time-Outs

Players may request a lockout period of 7, 14, or 30 days. During this time, account access is fully suspended and cannot be overridden by support.

 4.4 Formal Self-Exclusion

 We honor written self-exclusion requests for durations of:
– 6 months
– 12 months
– 24 months
– Permanent closure
Approved exclusions are final for the duration of the selected period and require no further proof of distress to activate.

 4.5 Permanent Account Deactivation

5. Behavioral Monitoring & Intervention Protocols

We actively monitor for usage patterns and behaviors that suggest:
– Excessive spending or repeated limit overrides;
– Emotional distress signals submitted via support;
– Irregular log-in or transaction spikes;

 Our risk mitigation engine uses predictive analytics and behavior flags to initiate one or more of the following actions:
– Temporary restrictions on purchases or platform features;
– Personalized alerts and well-being check-ins;
– Review by our Responsible Play Oversight Board, when elevated cases arise.

6. Shared Device Use & Household Controls

To prevent accidental or unauthorized access, especially by minors:
– We recommend use of Apple Screen Time, Google Family Link, or third-party parental control software;
– Shared devices should always be logged out after use;
– Autofill passwords should be disabled on public or family devices.

While we provide these recommended safety measures, users are responsible for implementing appropriate access controls on their devices. The Company’s liability for unauthorized access is limited to the extent permitted by applicable law and excludes circumstances where recommended safety measures have not been implemented.

7. Trusted U.S. Support Resources

We encourage all users to seek confidential assistance if they feel their gaming behavior is impacting their well-being. U.S.-based resources include:
– National Problem Gambling Helpline: 1-800-522-4700
– Gamblers Anonymous USA: www.gamblersanonymous.org
– National Council on Problem Gambling: www.ncpgambling.org
– SAMHSA Behavioral Health Support Line: 1-800-662-HELP

All support materials are available through our in-app Help Center and Support Chat.

8. Privacy, Data Rights & CCPA Compliance

All responsible play interactions are treated as sensitive and protected data under applicable U.S. laws. This includes:
– Self-exclusion history;
– Purchase limit preferences;
– Support chat transcripts related to well-being.

 We comply with:
– California Consumer Privacy Act (CCPA)
– Nevada Online Privacy Act (SB-220)
– Federal Trade Commission (FTC) Act

 You may request:
– Access to your data;
– Deletion of all records;
– A copy of your responsible play activity log;

 For privacy inquiries, contact: privacy@splashcoins.com

9. Enforcement and Legal Remedies

Violation of this Policy may result in:
– Account warnings or freezes;
– Revocation of access rights;
– Escalation to local law enforcement (in cases of fraud or child access);
– Permanent bans, if deemed necessary by our compliance committee.

We retain reasonable discretion to enforce this Policy in accordance with its terms, applicable law, and the best interest of user safety and legal compliance. Such enforcement will be carried out in a fair and non-discriminatory manner. Appeals may be submitted to: appeals@splashcoins.com

10. Contact & Governance

For activation of player safety features, reports of misuse, or further legal clarification, contact:

📧 Player Support & Safety Team: safety@splashcoins.com
🌐 Help Center: support@splashcoins.com
📩 Responsible Play Officer – U.S.: RP@splashcoins.com

This policy is reviewed and updated semi-annually to maintain compliance with applicable state and federal regulations. Users will be notified of material changes to this policy in accordance with applicable law. The current version of this policy is always available at splashcoins.com/legal/responsible-gaming/